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Hi, I am Izan

Izan Arnaiz Gallego

Cloud & Platform Support Engineer at Devoteam

I am a dedicated Cloud & Platform Support Engineer with 2 years of experience managing enterprise production environments and ensuring >98% SLA adherence for global brands. I specialize in incident triage, CI/CD deployment support, and proactive infrastructure monitoring using Grafana and OpenSearch across AWS and Azure. Currently, I am fully eligible for the UK Skilled Worker Visa under the New Entrant route (PTE Academic UKVI Score: 70) and ready for immediate relocation.

AWS Certified Cloud Practitioner (ID: ec8fd1635a054e6380feef03381e3f28)
PTE Academic UKVI (B2 - Code: 470651VLNA)

Experiences

1

Barcelona, Spain (Remote)

Dedicated exclusively to the global Adidas infrastructure project, managing platform operations, monitoring, and stability for their enterprise production environments.

Platform & Cloud Support Engineer - Adidas Account

May 2024 - Present

Responsibilities:
  • Adidas Enterprise Support: Managed end-to-end incident triage and resolution workflows within Jira and ServiceNow for Adidas production systems, consistently maintaining a >98% SLA compliance rate.
  • Infrastructure Monitoring: Ensured high availability of Adidas AWS and Azure production environments using Grafana and OpenSearch for proactive anomaly and disruption detection.
  • Deployment Support: Executed and monitored CI/CD deployment cycles via Jenkins pipelines for Adidas applications, troubleshooting environment errors and providing detailed log analysis to engineering teams.
  • Cross-functional Collaboration: Acted as the core technical bridge between Adidas operational monitoring teams and backend engineering to ensure uninterrupted data flows.

Skills

Projects

CatSkills 2025 - Cloud Computing Competition
Bronze Medalist (3rd Place) Jan 2025

Designed and deployed scalable, fault-tolerant cloud infrastructures on AWS under intense time constraints. Engineered architectures utilizing AWS Virtual Machines (EC2), Elastic Load Balancers (ELB), Auto Scaling groups, and secure VPC networking to withstand real-world traffic spikes and failover scenarios.

Cloud & Platform Infrastructure Labs
Owner Ongoing

A centralized repository containing multi-cloud architectures, hands-on automation, and infrastructure-as-code deployments. Features production-ready Kubernetes manifests, Linux system administration scripts, and proactive monitoring stacks using Grafana and OpenSearch to solve scalability and reliability challenges.

Education

Higher National Diploma (HND) in Computer Network Systems Management
Taken Courses:
  • Cloud Services & Deployment Infrastructure
  • Linux & Windows Systems Administration
  • Network Architecture & Security (Cisco Routing & Switching)
  • Database Management Systems

Achievements

3rd Place - CatSkills 2025 (Cloud Computing)